That is, you can not get a refund for the unused portion of the billing period. However, you are committed to the plan for the month you are in. Of course! You pay one month at a time and you're free to cancel whenever you want. That is, you can not get a refund if you upgrade and downgrade in the same billing period. You are committed to the plan for the month you are in. You can downgrade your plan anytime but the downgrade doesn’t come into effect until the start of your next billing cycle. The next month there will be a credit for the unused portion of the original plan. That's why sometimes it can appear like there were 2 charges in a short amount of time. Our credit card processor will prorate the charge upon the change of plan. Your net charge will be (1/2) * $9 + (1/2) * $23 = $16 Why did I get billed twice in a row when I upgraded? For example, if the first half of the month you were on the backyarder plan and you then upgraded to upandcomer for the second half of the month:ĭay of Month 1-15: Backyarder ($9 / month)ĭay of Month 16-30: Up and Comer ($23 / month) When you upgrade your subscription will be prorated for that billing period for each of the plans. You can always reach us directly at: FAQ How does the billing work?īilling is on a monthly basis with your billing period starting on your 1st payment date. Use this tool to request new features as well. Your log file will automatically be sent to us, along with specs about your computer. Please contact us for a copy of version 2.2.3.Ĭlick here to send us an email on any issue.Īlso, you can send us messages directly from the software. Again, we're limited by both Apple and Java (Oracle) and their cooperation on this issue. In this case you can download and install version 2.2.3 of AkuShaper. If you're unable to perform the free Apple upgrade to MAC OSX 10.9, Mavericks, then you have a 32-bit Apple Architecture. Due to Oracle's failing support of Java libraries on Mac OSX new AkuShaper versions can no longer support Apple 32-bit systems. Windows 10 or 11 (note that earlier versions are supported in some circumstances)

The latest versions of AkuShaper require that you download the appropriate version for your PC based on it's 32 or 64-bit architecture.

It's easy to determine the architecture of your PC. Busted BoardsĬlick here if the bay is having a hard time with your board.

Fire it up, enter the username and password you've chosen, and enjoy the latest release! TutorialsĬheck out /akushapertutorials to learn the ins and outs of the AkuShaper software. Once you've subscribed, go to the downloads page to grab the latest release. To save your designs and unlock additional features you'll need to sign up and subscribe to one of our three plans. The Free trial allows you to design and save boards on any of the plans and expires after two weeks. You can choose from one of our three plans: Backyarder, Up & Comer, and Heavyweight.

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